Returns & Exchanges

At Neas Original, we stand behind the quality of our electronics and offer a 30-day return policy for items in their original packaging. If your device isn't performing as expected, we are committed to making the exchange or refund process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and navigate to your order history to select the electronic item you wish to return and obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original box, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the unit's condition and serial number, your refund or replacement will be processed within 5-7 business days.