Frequently Asked Questions
Everything you need to know about Neas Original electronics.
What kind of warranty comes with Neas Original products?
All our electronic devices come with a standard 12-month manufacturer warranty that covers hardware defects and technical malfunctions under normal use.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
What is your return policy for electronics?
We offer a 30-day return policy. Items must be in their original packaging with all accessories included. Please note that opened software or hygiene-sensitive items like earbuds may have specific restrictions.
Are Neas Original devices compatible with international voltage?
Most of our portable electronics are dual-voltage (110V-240V). However, we recommend checking the specific product specifications page or contacting support before using them abroad.
Do you offer technical support if I have trouble setting up my device?
Yes, we provide free lifetime technical support. You can reach our specialists via live chat on our website or by emailing [email protected].
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm and Klarna.